Afritrolley FAQ
Frequently Asked Questions
For Vendors
Afritrolley is a complete E-commerce platform where multiple sellers can sign up and list their products for sale. It enables customers to browse and purchase items from various sellers within a single website.
With Afritrolley, you can:
- Create and customize an online store
- Manage products, inventory and shipping
Afritrolley is completely cloud-based and hosted, which means you don’t have to worry about upgrading or maintaining software or web servers. This gives you the flexibility to access and run your online shop from almost anywhere, including your mobile device.
Afritrolley makes it easy and affordable for sellers to start their online store. Registration is completely free, allowing you to begin selling your products without any upfront costs. Click here to register
Yes, Afritrolley charges a nominal fee of 6.55% on each completed sale made by the vendor or seller. This fee covers the platform’s services, including marketing management and payment transaction facilitation.
Afritrolley offers comprehensive support for sellers, including marketing assistance to increase visibility, and seamless payment processing for both buyers and sellers. We strive to make the selling process smooth and efficient for all parties involved.
Getting started is simple! Just register for free on Afritrolley, list your products, and start selling to customers across the platform. Our user-friendly interface and dedicated support team are here to help you every step of the way.
Our Requirements typically include having a valid ID or Passport, meeting quality standards, and agreeing to our terms and conditions. Detailed requirements are available in our “terms and conditions” Page.
Sellers can manage their inventory and track orders through the Vendors dashboard. This dashboard provides tools and reports to help you monitor sales and stock levels.
If a dispute arises with a buyer, please contact our customer support team on sales@afritrolley.co.za, Provide details about the issue, and we will assist in resolving it.
Our policy allows for one seller account per business. Multiple accounts might lead to management issues or violations of our terms.
We require sellers to offer genuine and high-quality products. If there are concerns about product authenticity, please contact us so we can investigate the issue.
For Buyers
Afritrolley is a multi-vendor e-commerce platform where you can browse and purchase products from various sellers in a single marketplace.
Click on the “Sign Up” at the top of the homepage. Provide your email address, create a password, and fill out a few personal details. You’ll receive a confirmation email to complete the registration.
On the login page, click “Forgot Password?” and follow the instructions to reset your password. You’ll receive an email with a link to create a new password.
Browse categories or use the search bar to find products. Click on the product for details, select any options if necessary, and click “Add to Cart.” When ready, go to your cart and proceed to checkout.
We accept various payment methods including credit/debit cards and popular online payment systems Like Yoco. You’ll see the available options during checkout.
Yes, you can buy items from multiple sellers in one order, though you might receive separate shipments for each seller.
Once your order has shipped, you’ll receive a tracking number via email. Use this number to track your order through the Track My Order Link on Afritrolley.
Contact our customer support team immediately through the email sales@afritrolley.co.za Provide your order number and details about the issue for assistance with returns or exchanges.
We offer a return policy that allows returns within a specified period from receipt. Check our “Return Policy” page for details on the process and conditions.
Share your feedback and suggestions through our Email “info@afritrolley.co.za” or contact our support team directly.
Yes, you can deactivate or delete your account by contacting our support team. We will guide you through the process and ensure secure closure of your account.